Refund and Returns Policy
Overview
We try to ensure our services and products are provided with due care and skill, and we at all times abide by the Australian Consumer Protection legislation with respect to any refund. Any other refund is done in accordance with our refund policy and in our sole discretion. All fees are non-refundable and are non-transferrable between products or services unless, during the period in which you paid for a product or service through this website, the product or service was not available. In this circumstance, a refund may be granted upon written request by email at info@boldexistence.com.au, however, you acknowledge that we may refuse a request where we are able to provide the product or service to you through alternative means (such as email).
Acceptance and continued access to our services and products are always subject to payment first being made by you. We make use of STRIPE and PayPal payment gateways. By using our services you agree that we will not be held liable for any loss you incur arising from your use of these payment methods unless caused by our fraud or the fraud of our employees.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Refunds
At our discretion, we may offer full refunds and exchanges on purchased goods that have been delivered and received in a damaged or defective state or condition by the customer. To be eligible for a refund or exchange of damaged goods, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Photographic evidence must be emailed to us showcasing the goods were received in a damaged state or condition while in its original packaging. The photographic evidence must include the date of when the photo was taken.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your damaged goods have been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@boldexistence.com.au.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@boldexistence.com.au for questions related to refunds and returns.